Refund policy

To start a return, please contact us at sales@metalxcustom.com for your return to be accepted, as well as instructions on how and where to send your package.

 

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

 

We do not accept returns for change of mind. Custom-made and personalised items are final sale unless the item is defective or incorrect. Please review your order carefully before completing your purchase.

 

Return costs are at the customer's expense, unless your item is deemed faulty or incorrect. Shipping costs are not refunded from the total amount.

 

To be eligible for a return, you must provide a receipt or proof of purchase, and the item must be unused, in its original condition and in its original packaging. Items sent back without prior approval will not be accepted.

 

Damages and issues: Please inspect your order once received and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. To process your refund or replacement, we require a clear photo of the item showing the issue. Please email your request, along with the photo and order number, to sales@metalxcustom.com.

 

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds: We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please allow up to 5-10 business days for processing. Banks and credit card companies may require additional time to process and post the refund to your account.